Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center by clicking on the 'Return an item' button in our menu
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 30 days from the date of purchase
  • In unused and resellable condition
  • In the original undamaged packaging

What items are non-refundable?

  • Gift cards
  • Discounted items (if applicable)

Is the return free of charge?

Unfortunately not. We kindly ask you as our customer to pay for any return.

The item I received is damaged

All MADOW products are checked by hand before shipment to ensure excellent quality levels. However, should you receive a faulty product, reach out to us using our contact form within 7 days of the delivered date. 

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the confirmation email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us using our contact form.